Customer Service Plan
Providing Goods and Services to People with Disabilities
Eglinton Event Venue Inc. is committed to excellence in serving all clients including those with disabilities.
We are committed to serving clients with disabilities who use assistive devices. We will ensure our staff are trained and familiar with the various assistive devices that may be used by our clients and guests with disabilities. To that end, we ask that all clients of our facilities advise if they require ramps prior to touring our facility or for their guests to ensure that we can properly accommodate them. Eglinton Event Venue Inc. has an portable wheel chair lift to assist guests with access to the building.
We will communicate with people with disabilities in ways that takes into account their disability.
We will do this in such a way that respects their independence and dignity.
Our Accessible Customer Service Plan will be posted on our website at www.eglintongrand.com
Clients are welcome to be accompanied by a service animal to assist them in all public areas of our premises. By law, animals are not permitted in our kitchens.
Clients are welcome to be accompanied by support persons to assist them in all public areas of our premises.
Fees will not be charged for support persons if they do not consume food or beverages. If they do consume food or beverages, the client hosting the event will be charged at the same rate as all other guests in attendance for the event. Each case will be reviewed individually by senior management.
We will notify customers regarding our support person policy through discussions during the sale of a function.